Job Description – Software Specialist
Designation: Software Specialist
Department: Technical Support
Reporting Authority: Team Leader
Position Based Out of: Mumbai
Working Hours: 24/7 (Primarily Night Shift)
Compensation: Best in the Industry
Job & Company Brief: Company is a private medical software company & an established leader in the ambulatory Electronic Medical Records (EMR) and Practice Management (PM) industry. We development & support our application around the clock, with more than 50,000 provider using EMR all across United States of America. Our Clients interact with the support staff via phone or our website. All their issues/problem while using the application is logged in as cases and are worked upon by the support TAM’s.
Roles and Responsibilities
A Software Specialist – Technical Support will be the Technical Account Manager for all company clients assigned to him/her. He/she will be responsible for providing technical assistance to all company clients which they may be facing while working on any of the company products. This will involve working on complex network architectures and working on our Hosted solution too.
Key Responsibilities:
•Responsible for the following schedules/resolving customer cases and abide by the prescribed norms.
•Maintain the highest level of technical and process expertise, specific to the industry, client processes, applications/utilities and products.
•Maintain the highest level of soft-skills and telephone etiquettes.
•Handle cases/schedules and escalations appropriately.
•Share the technical expertise, soft-skills and telephone etiquettes with the team.
•Share latest technical/process related inputs with the team.
•He/She is supposed to maintain 100 % quality in terms of documenting the cases with the required information(complete and detailed documentation of the resolution and the root cause)
•Reporting to work on all the scheduled day and not taking an unplanned absenteeism.
•Follows & Promote the company culture, its vision & values.
Technical Skill set Requirement
•Good understanding of Architecture
•Good understanding of Servers (Application, Database & FTP)
•Good Networking Concepts.
•Knowledge of Linux, MySql , MsSql Servers
•Good understanding of program languages(Java , Visual Basics)
Salary – 1.8Lpa to 3Lpa
Shift - 7pm to 4am(pick up n drop facility is provided)
General Requirement
•Good Communication skills.
•Good Analytical Skills
•Zeal to learn and work on new technologies.
•Willing to work 24/7, primarily night shifts
Education
Any Graduate in Computer Science (B E Comp, BSC IT, BCS etc)
OR
Any Graduate with completion our technical courses like GNIIT etc (which involves more than 2 years of technical training)
Easy Catchment Area
Candidates working in call centres that match the education criteria and are looking for movement to the IT industry.
Interested candidates can send their resumes on priyanka.umbria@gmail.com OR Contact on 8286002807
Designation: Software Specialist
Department: Technical Support
Reporting Authority: Team Leader
Position Based Out of: Mumbai
Working Hours: 24/7 (Primarily Night Shift)
Compensation: Best in the Industry
Job & Company Brief: Company is a private medical software company & an established leader in the ambulatory Electronic Medical Records (EMR) and Practice Management (PM) industry. We development & support our application around the clock, with more than 50,000 provider using EMR all across United States of America. Our Clients interact with the support staff via phone or our website. All their issues/problem while using the application is logged in as cases and are worked upon by the support TAM’s.
Roles and Responsibilities
A Software Specialist – Technical Support will be the Technical Account Manager for all company clients assigned to him/her. He/she will be responsible for providing technical assistance to all company clients which they may be facing while working on any of the company products. This will involve working on complex network architectures and working on our Hosted solution too.
Key Responsibilities:
•Responsible for the following schedules/resolving customer cases and abide by the prescribed norms.
•Maintain the highest level of technical and process expertise, specific to the industry, client processes, applications/utilities and products.
•Maintain the highest level of soft-skills and telephone etiquettes.
•Handle cases/schedules and escalations appropriately.
•Share the technical expertise, soft-skills and telephone etiquettes with the team.
•Share latest technical/process related inputs with the team.
•He/She is supposed to maintain 100 % quality in terms of documenting the cases with the required information(complete and detailed documentation of the resolution and the root cause)
•Reporting to work on all the scheduled day and not taking an unplanned absenteeism.
•Follows & Promote the company culture, its vision & values.
Technical Skill set Requirement
•Good understanding of Architecture
•Good understanding of Servers (Application, Database & FTP)
•Good Networking Concepts.
•Knowledge of Linux, MySql , MsSql Servers
•Good understanding of program languages(Java , Visual Basics)
Salary – 1.8Lpa to 3Lpa
Shift - 7pm to 4am(pick up n drop facility is provided)
General Requirement
•Good Communication skills.
•Good Analytical Skills
•Zeal to learn and work on new technologies.
•Willing to work 24/7, primarily night shifts
Education
Any Graduate in Computer Science (B E Comp, BSC IT, BCS etc)
OR
Any Graduate with completion our technical courses like GNIIT etc (which involves more than 2 years of technical training)
Easy Catchment Area
Candidates working in call centres that match the education criteria and are looking for movement to the IT industry.
Interested candidates can send their resumes on priyanka.umbria@gmail.com OR Contact on 8286002807
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